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WARRANTY

Welcome to the world of VESICA, where your luggage is an extension of you. VESICA is dedicated to providing customers with an outstanding experience from the point of purchase to the enjoyment of travel.

 VESICA Infinite® Lifetime-Limited Warranty

VESICA products are built to last. We have gone above and beyond to source the best factories and materials, and even though we put so much focus on the quality of product we have doubled down with our signature Infinite® Warranty.

 All VESICA luggage and travel items are covered by a lifetime-limited warranty. This limited warranty gives you the specific legal rights in the state of California. You may also have rights, which may vary from state to state.

 Compliance

All VESICA Luggage goods are FAA-, TSA-, and DOT- compliant for carrying on or checking in. The lock is TSA accepted and the Lithium-Ion battery has been certified according to UN/ DOT 38.3 requirements.

VESICA Products Covered by this Limited Warranty & Warranty Coverage

VESICA’s Infinite® Warranty extends to the original purchaser and includes luggage manufactured by VESICA LLC. All product eligible for warranty must be purchased from VESICA.com or an authorized VESICA dealer. The original purchaser is the first purchaser of the luggage from VESICA or a VESICA authorized retailer or distributor. All VESICA limited warranties are not transferable, and all warranties must be presented with a receipt or proof of purchase.

While we fully stand behind our superior warranty there are expectations concerning where the luggage is used and what “typical” abuse is. VESICA Luggage is intended to use during normal travel. Any abuse that indicates “above typical” wear and tear can void warranty at VESICA’s decision.

VESICA’s Limited Warranty and Responsibilities

VESICA’s warranty covers the Luggage in its original packaging sold to the original purchaser against the defects in material and workmanship set forth below (“Defects”) for the lifetime the original purchaser owns the Luggage, when the Luggage is used normally for its intended purposes.

 VESICA’s Limited warranty applies to the below listed defects: 

  • VESICA’s Infinite® Warranty covers the hard-shell of the luggage which includes cracks or breaks.
  • VESICA’s Infinite® Warranty covers all signature products including VESICA OEM items such as wheels, handles, or trolleys that break off and are no longer functioning.
  • Zipper malfunction.

VESICa’s limited lifetime warranty does not cover the following: VESICA aims to offer you the highest quality goods, but just as everything else, the better you take care of your product the better your product will perform. The below items are not covered under the VESICA Infinite® Warranty.

  • Typical wear can include: dents, scratches, or stains that are normal during the handling of luggage and do not impair the functionality of the product.
  • VESICA has the right to replace only defective items under the Infinite® Movement warranty.
  • All electronics including batteries are sold with a 2-year limited warranty and will be sent replacements during the 2 years upon initial purchase.

NOTE: Replacement Luggage may be provided in a color different from the Luggage originally purchased.

VESICA Electronics Two Year Limited Warranty

VESICA takes pride in our products, but have the realistic approach of failing batteries. Just as all other lithium-ion batteries can expire due to over charging, sharing incorrectly, or old agg. The battery and other electronic components in your VESICA luggage is covered by a two year limited warranty.

Electronic Limited Warranty

VESICA’s limited warranty extends to batteries manufactured by VESICA LLC, and purchased directly from VESICA or VESICA’s authorized retailers (the “Batteries”). Warranty for your Battery is voided if you used in a manner incompatible with that intended design, and/ or shows excessive wear.

Limited Warranty Coverage

This limited warranty extends to the original purchaser of any Battery (contained within the Luggage). All VESICA warranties, including any implied warranties, are valid only for the period of time the Battery is owned by the original purchaser of the Luggage. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Luggage from VESICA or an VESICA authorized retailer. All VESICA limited warranties are not transferable, and all warranties must be presented with a receipt or proof of purchase.

Customer Responsibilities

In the case of a defect warranty and in order to receive the limited warranty, you must return your Battery to VESICA with the proper RA# and proof of the original purchase date. To receive an RA#, email support@vesica.com and a support specialist will reply within 24 hours with return instructions.

 Coverage of Limited Warranty:

  • Battery will no longer charge or hold charge
  • Battery is no longer compatible with said components

Not Covered by Limited Warranty:

  • Slow Charging
  • If battery has been subject to an aftermarket charger not approved by VESICA.
  • Excessive wear and tear beyond normal use

At the point of warrant item. VESICA will send battery to original purchase customer.

Customer Responsibilities

In the case of a defect warranty and in order to receive the limited warranty, you must return your Luggage to VESICA with the proper RA# and proof of the original purchase date. To receive an RA#, email support@vesica.com and a specialist will reply within 24 hours with return instructions. Credit for shipping cost on all VESICA items will be credited upon further inspection at the listed VESICA address below. VESICA will have warranty Luggage back to the original purchaser within a 60-day period. Replaced or repaired Luggage will be subject to the same limited warranty as the original Luggage.

Arbitration 

This warranty shall be governed by the laws of the State of California without giving effect to any conflict of law principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this warranty shall be settled by binding arbitration administered by the American Arbitration Association. The number of arbitrators shall be 1. The place of arbitration shall be Los Angeles, California. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 

Arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. The arbitrator's authority to resolve and make written awards is limited to claims between you and us alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration.

If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within Los Angeles County, California and the federal courts in the Southern District of California for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, VESICA may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

Legal

This limited warranty will be governed by the laws of the State of California.

VESICA LLC

201 San Juan Ave

Venice, Ca 90291